Frequently Asked Questions

Shipping Questions

We ship all packages within one business day of payment.

Items shipping priority or express, please contact us. only first class mail is free shipping

Event and Party supplies Wholesaler

Frequently Asked Questions

Wholesale Special Occasion Party Although, it is rare that it would be necessary, we reserve the right to cancel any order for any reason. The most common grounds for cancellation are (1) suspected fraud, (2) invalid payment or shipping information or (3) an erroneous listing.

We do our best to ship all packages within one (1) business day of payment, however, on occasion a package may take longer to prepare so please be sure to include the date of your party when you check-out.

At this time, we do not offer local pick up.

Packages shipped in the contingent 48 states will arrive 1-5 postal days after being shipped depending on your location and the shipping method selected.

FIRST CLASS MAIL, which is the least expensive method of delivery, will arrive in 2-5 postal days depending on how close you are to Virginia.

PRIORITY MAIL will arrive to the east coast in 1-2 postal days and to the west coast in 2-3 postal days.

EXPRESS MAIL will arrive almost anywhere in the contingent 48 states overnight, but some rural areas will take 2 days for delivery. Deliveries to Alaska, Hawaii, Puerto Rico and Guam will take at least twice the time quoted above.

YES we do ship worldwide, Free shipping is only available in the U.S. Please email [email protected] for a shipping invoice.

Packages shipped internationally will arrive in 2 to 21 postal days after being shipped depending on your location and the shipping method selected.

On average packages shipped FIRST CLASS MAIL will arrive in 2-3 weeks, PRIORITY MAIL will arrive in 2 weeks or less and EXPRESS MAIL is supposed to arrive in 1 week or less – but it is expensive and it IS NOT GUARANTEED.

If you need your package quickly please email us to ensure that we can get it to you in time.

The import taxes and duty fees, if any, will depend on the items purchased and your location. Import taxes and duty fees can be expensive so please investigate with your local post office before ordering. We are a known commercial shipper and CANNOT mark the package as ‘gift’ so please do not ask.

Yes, but it is expensive. It will cost $50 to $70 to get MOST packages to Most countries in 3-5 business days. It will cost $80 to $120 to get most delivered in 2-3 business days. If you need your package right away please email to ensure that we can accommodate you.

General Questions

Although, it is rare that it would be necessary, we reserve the right to cancel any order for any reason. The most common grounds for cancellation are (1) suspected fraud, (2) invalid payment or shipping information or (3) an erroneous listing.

The most ideal way to contact us is via an email to [email protected]

If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it.

a. The merchandise is returned to us unopened and undamaged;

b. The returned merchandise is physically received by us within 30 days of your receipt (45 days for international mail); and if after you purchase an item and decide you don’t want it (after it has been shipped) you are welcome to return it when you receive the package DO NOT OPEN THE PACKAGE, mark the package REFUSED/RETURN TO SENDER and it will be returned back to us and a full refund will be issued.

c. Not all items may be returned. Chemicals, custom orders, special orders, unpackaged / unfolded solar covers, liners and winter covers are all non-returnable. The item you wish to return must be unopened, clean and in resalable condition.

All returns should be addressed to:
Discount Pool And Party Supplies, INC
16209 South Arbor Drive
Plainfield, IL 60586
U.S.A.

Email: [email protected]

Because we process your orders as quickly as possible, we cannot make changes to your order, once it has been submitted on our website, so please double-check all of your address information, the products you ordered, and the shipping method you’ve selected prior to completing your order. If an error is made, please receive the order and return it in accordance with our Return Policy discussed below.

At this time, we do not offer local pick up.

No, we only sell online. Thank you

The most ideal way to contact us is via an email to [email protected]

By visiting and/or purchasing from this website, you agree that the laws of the Illinois will govern any dispute of any sort that may arise between you and DiscountPartySupplyAndMore.com or its agents.

You agree to the personal jurisdiction of Illinois courts and waive any objection to such jurisdiction or venue.

Any claims arising from your use of this site or ultimate purchase must be brought within one (1) year after the cause of action arises. No recovery may be sought or received for any damages other than out-of-pocket expenses.

If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it.

a. The merchandise is returned to us unopened and undamaged;

b. The returned merchandise is physically received by us within 30 days of your receipt (45 days for international mail); and if after you purchase an item and decide you don’t want it (after it has been shipped) you are welcome to return it when you receive the package DO NOT OPEN THE PACKAGE, mark the package REFUSED/RETURN TO SENDER and it will be returned back to us and a full refund will be issued.

c. Not all items may be returned. Chemicals, custom orders, special orders, unpackaged / unfolded solar covers, liners and winter covers are all non-returnable. The item you wish to return must be unopened, clean and in resalable condition.

All returns should be addressed to:
Discount Party Supply And More
16209 South Arbor Drive
Plainfield, IL 60586
U.S.A.

Email: [email protected]

Because we process your orders as quickly as possible, we cannot make changes to your order, once it has been submitted on our website, so please double-check all of your address information, the products you ordered, and the shipping method you’ve selected prior to completing your order. If an error is made, please receive the order and return it in accordance with our Return Policy discussed below.

At this time, we do not offer local pick up.

No, we only sell online. Thank you

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